PRIVACY POLICY

Welcome to www.hourglassdepot.com (hereinafter referred to as the “Website”). We understand that your privacy is of great importance to you. Therefore, we have developed the following privacy terms (hereinafter referred to as the “Terms”) to explain to you how we collect, use, store and protect your personal information. Please read these Terms carefully before visiting or using this Website to ensure that you fully understand and agree to our handling of your personal information.

I. Information Collection

Information provided voluntarily: When you register an account, purchase products, participate in questionnaires, contact customer service or otherwise interact with this Website, we may collect your name, email address, phone number, mailing address, payment information and other information you voluntarily provide.
Automatically collected information: We may automatically collect your device information (such as IP address, device model, operating system version), browsing behavior (such as pages visited, dwell time) and location information (approximate geographic location based on IP address) through technologies such as cookies and pixel tags. This information helps us optimize the website experience and provide personalized content and services.
II. Information Use

Provide services: We use the collected information to process your orders, provide product information, respond to your inquiries, send order status updates and promotional information.
Personalized experience: Based on your browsing history and preferences, we may recommend relevant products or services to you to enhance your shopping experience.
Market analysis: We may analyze the collected data to understand user behavior, improve products and services, and conduct market research.
Legal compliance: When necessary, we may disclose your personal information in accordance with laws and regulations to cooperate with law enforcement or protect our legitimate rights and interests.
III. Information security

We take physical, electronic and management measures to protect your personal information from unauthorized access, use, disclosure, modification, damage or loss. However, please note that although we are committed to protecting your information security, due to the complexity of the Internet environment, we cannot absolutely guarantee the absolute security of information.

IV. Third-party sharing

Unless you have expressly agreed, or for the purpose of providing services, complying with legal requirements, maintaining security, etc., we will not sell, rent or illegally provide your personal information to third parties. We may share necessary information with service providers (such as payment gateways, logistics partners) to complete transactions or services, but these third parties must comply with strict confidentiality obligations.

V. Your rights

You have the right to access, correct, delete your personal information, or ask us to stop processing your information (under certain circumstances). If you wish to exercise these rights, please contact us through the contact information provided on this website. We will respond to your request as soon as possible after verifying your identity.

VI. Updates to Privacy Terms

We may update these Terms from time to time to adapt to changes in laws and regulations, technological advances or business adjustments. We will notify you of any major changes through website announcements, emails, etc. Please check these Terms regularly to obtain the latest version.